Systems Administrator at SamTrans through Auriga Corporation
December 2010 - June 2012
Track-It! 10 upgrade from 8.1, Built Windowns Server 2008 R2 domain controllers to upgrade from 2003; Migrated to new 64 bit print server, Installed, configured, and mainted Windows 2008 R2 servers, Symantec Backup Exec servers, Symantec Endpoint Protection server, VMware infrastructure, Windows XP Pro and Windows 7 desktops and laptops.
Systems Administrator at Pillar Data Systems
February 2010 - December 2010
Responsible for installation, troubleshooting, repairing and procurement of 501 desktops / laptops, and telecom equipment. Tasks include: installation, troubleshooting, repair and end user support of Windows XP Pro and Microsoft Office 2003, including Outlook pst backups, repairs, and restores; managed Windows NTFS permissions, share permissions, and security through Windows Active Directory Users and Computers console.
Systems Administrator at Westwind Enterprises, Ltd
November 2009 - February 2010
Responsible for entire IT infrastructure over 23 locations. Hardware and Software includes: Dell Windows Server 2003 file server running QuickBooks, Dell Windows Server 2000 DHCP server running AccPac, Dell Windows XP Workstations, Dell Windows XP laptops, printers, routers, wireless access points, switches, local and offsite backups, Outlook email support, Rent Manger Property Management Software administration and support, Toshiba PBX phone support, remote desktop support though LogMeIn, and website and intranet content updates.
Software Implementation Specialist at eMeter
November 2008 - October 2009
Maintain, update and install EnergyIP software on Windows Server 2003 and Red Hat Enterprise Linux servers for the purpose of sales demonstrations. Manage Windows and Linux VMware virtual machines running on VMware Workstation. Create and maintain wiki pages for all demo related information.
Technical Services Engineer at MokaFive
April 2008 - November 2008
Actively engaged with field sales engineers and customers during proof of concept and pilot implementations; ensuring accurate, direct on-site knowledge-transfer. Accountable for following escalation procedures.
Used salesforce.com to maintain activity records including support calls, emails, demo presentations, POC/Pilot deployments, and follow-up activities.
Participated and contributed to the development of MokaFive software.
Helped create and maintain support knowledge base for MokaFive site.
Built LivePC appliancess for demo's, customers, prospects and lab.mokafive.com
See 40 of my LivePCs here: tinyurl.com/628nsq
See 221 of my support forum posts here: tinyurl.com/5plsjr
Systems Administrator at Merix Corporation
July 2004 - March 2008
Administration of:
Windows 2003 Active Directory
Exchange Server 2003
Windows File Servers
Symantec Veritas backups
Cisco PIX firewall
Cisco network switches
Cisco wireless access points
24 Windows Servers
5 SUSE Linux Servers
115 Workstations
25 Laptops
Symantec Antivirus Server
McAfee Antivirus Server
Microsoft Office Suite 2000, 2002, 2003, 2007
Technical Coordinator at Cable and Wireless / Formerly Exodus Communications,
2000 - 2003
Analyzed and supported computer operations by monitoring system resources and provided first-line support for operational problems. Configured monitoring of websites and network devices.
Used ticketing applications: Siebel, Remedy, and Vantive.
Monitored with the following tools: HP OpenView Vantage Point, Micromuse Netcool, Freshwater Sitescope, Quest Big Brother, Avesta eWatcher, and Computer Associates TNG Unicenter.
Premier Accounts Sales Representative at JDR Computers & Microdevices
July 2000 - December 2000
Sold computers, network devices and computer peripherals. Assisted clients in ordering custom servers and workstations. Maintained and developed 110 premier accounts.
Electrical Department Manager at Orchard Supply Hardware
June 1989 - March 1996
Managed the Sunnyvale electrical department including staff scheduling, reviews, and merchandising.
Systems Administrator at Auriga Corporation
December 2010
On call IT